We all know the value of repeat business with a large base of loyal customers. But, let me give you another point of view. With all the small businesses I have coached and trained, I have seen a huge correlation between the levels of repeat business, that’s your loyal customers and, the levels of profit. …
Do you ever wonder why customers stop buying from you or your business and disappear? Recent research shows us. There are five, and only five reasons why customers stop buying from you. They are: They’re gone Have changed suppliers Competitive advantage Poor service Perceived Indifference So, knowing that you are in a position to do …
Why Customers Stop Buying From Your Business AND How to Prevent It Read More
Customer service is so valuable, here’s why. Today, we get constant reminders with news of the difficulties faced by a business. Is it all bad news? Certainly not. Is there anything a business person can do to overcome these pressures? Absolutely, but success in these challenging times is never easy. As always, it demands commitment, …
8 Proven Principles to Upgrade Your Customer Service Levels Read More
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